USA 1-888-2002-848 | Australia +61-388205088 | Singapore: +65 67795887
My Secret Store is an independent distributor for DR Secret, and not the official website.
 

Shipping & Returns

DR Secret Shipping

My Secret Store is formerly named DR Secret Store. Since 2007, DRs Secret Store has shipped over 1000 orders worldwide from our warehouses in USA, Australia, London and Singapore. We have a 100% seller feedback score on eBay. Our products are air flown and restocked monthly in our warehouses to ensure freshness and a long shelf life of about 2 - 3 years. We offer a 100% guaranteed delivery for all shipments. All shipments are traceable with full insurance coverage. Enjoy free worldwide shipping for all orders above US$150. We accept all major credit cards via Paypal and Skrill.

DR Secret Range (#1 - #10), Miraglo Face, Aestier Range (except Age Arrest) will be shipped out of the nearest warehouse to your location (From our warehouses in Los Angeles, Sydney and Singapore).

Avance Supplements, DR Secret LIF, Age Arrest, Optrimax will be shipped directly from our main warehouse in Singapore.

If you order DR Secret and Avance in the same order, they may be split into two shipments or one big shipment. (DR Secret from USA or Sydney warehouse, and Avance from Singapore warehouse, or a big shipment from Singapore warehouse).

If you would like express shipping in one big shipment, simply order above US$799 and your order will be automatically upgraded to express shipping by choosing Free Shipping option (2 - 4 working days).

Free shipping for orders above US$150


For orders below US$150, promotional shipping at only US$15

USA (From Los Angeles)

(Includes real time online tracking emails + delivery confirmation)
DR Secret USPS USPS Priority Mail (Within California): 1 - 3 days
USPS Priority Mail (Other states in USA): 1 - 5 days

DR Secret UPS Delivery

Express Option: UPS Second Day Select: 1 - 2 days
(Free Upgrade to Express Delivery for all orders above US$799)

Australia Express Shipping (from Sydney)

DR Secret Australia Free Express Delivery
Australia Post ( 1 - 6 working days)
- Includes real time online tracking via email

Notice: To pay in Australian Dollars please choose Paypal instead of Moneybookers. Moneybookers charge additional transaction fees when payment is made in AUD. Please use Paypal for AUD.

Singapore - Next Day Delivery Guarantee


Ta Q Bin - Singapore Delivery Guaranteed Next Day Delivery
- Accept cash on delivery for product inspection
- Choice of Day or Night Delivery
(add in comments for day or night delivery, 2 - 6pm or 7 - 10pm)
*Note: We cannot deliver at exact time specified, only these two time range.
- Door to Door Delivery, with Signature Confirmation
- Redelivers till received

All Other Countries - For Orders Below US$799

DR Secret Registered Delivery by Singpost: 2 - 9 Working Days
- Includes online tracking + signature on delivery
Express Option (Add US$30):
DHL or Fedex (2 - 6 days) Worldwide delivery
- Includes real time online tracking

Free Express Shipping - For Orders Above US$799

screen-shot-2012-08-02-at-100242-pm1 Express shipping by DHL/FedEx/Toll
- Includes real time online tracking via email
- 3 - 4 business days delivery

Processing Time


1 - 2 business days to retrieve and pack items

Please take note the post office operates from Mondays - Fridays subject to public holidays in different countries.

For example, if your order comes in on Friday, your order is packed on the following Monday, and sent out on Tuesday, depending on the courier, your order might arrive in 3 - 9 business days which will range from Thursday (Tuesday - Thursday is 3 working days) to next Friday (total of 9 business days) latest. If it does not arrive after two weeks, kindly contact us and we will check the status of the parcel immediately.

Testimonials from Buyers

"I would like to thank Ivy for organising my order. I made a mistake on ordering T3 Skinlight instead of T4 Skinrecon, and she immediately replied my emails and gave me a call to correct the order. Very good customer service."

Lily, Singapore (15/07/12)

"I received it in USA! I am very happy as i trust only in DR's Secret."

Janet L. Los Angeles, USA (09/11/08)

"Great. super organized. thank you:)"

Lorien, Italy (03/12/09)

"I am in Perth and I can't seem to find anything better then DR's Secret... Fortunately, i found this website and I can now order my goods any time of the year! Thank You!"

Christina W. Perth, Western Australia (05/05/08)

"I have received it within 3 days. Very fast delivery.

View more testimonials on eBay



We promise 100% guaranteed delivery.

Full replacement of damaged and lost products.

Full insurance cover and online tracking on all parcels.

Terms and Conditions

Our 100% guaranteed delivery includes replacement of damaged, lost and expired items.

We do not accept refunds due to our free shipping policy.

Exchanges are accepted upon paying an additional US$30 processing surcharge.

The seller is not liable for delays in shipping as it is the responsibly of the shipping courier. Please take note that shipping delays are common during December Christmas period and it is advisable to order your gifts in early November to avoid delays.

If the goods are damaged or expired, photographic evidence must be shown for a replacement of the damage item(s).

For lost items, we will offer a replacement after confirmation from the shipping courier on its lost status.

For wrongly sent items, photographic evidence must be shown with proof.

The seller will bare the postage cost of sending the correct item, and the seller will reimburse the buyer with the cost of returning the wrongly sent item.

We deserve the right to change the location of the shipment to the nearest available warehouse in the event of stock unavailability.

Due to our automated multiple warehouse system, your orders are processed immediately, there will be no allowance on cancellations on your order.

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