USA 1-888-2002-848 I Singapore: +65 67795887 | My Secret Store (formerly DR Secret Store) is an independent distributor for DR's Secret, and not the official website.
Acne Treatment | Skin Lightening | Anti Aging Treatment | Dry Skin Treatment
DR Secret Individual Items | Open Pores & Blackheads | Aestier Skin Care

Thank You

Thank you for contacting DR Secret Store. Here are the answers to our frequently asked questions for your viewing:

DR Secret Product FAQ – The latest answers to DR Secret Product Information by our experts.

DR Secret Order Status, Billing and Refund Policies

Order Status

For inquiries regarding your order status, please include your order confirmation number.

If you do not have your order confirmation number, please let us know the email you used to place your order.

Order Billing and Payment Confirmation

To know if your order payment was received, kindly look in your email inbox for a separate email from our payment processors, either from: Moneybookers, Paypal or Google Checkout.

You will receive two emails, one from our system with your Order Confirmation Number, and a second billing email from the credit card processor that your payment has been charged.

If you have not received a second email to confirm that your credit card has been charged, kindly place another order at http://mysecretstore.com/shop and use alternative payment methods.

Shipping Time Frame, Refund and Return Policies

Please take a look at our guide: http://www.mysecretstore.com/shop/en/shippinginfo

Damaged / Lost Products

For damaged items, or faulty products, kindly attach a photo of the damaged packaging and product for insurance claim by direct email to support@mysecretstore.com

If you have not received your order after two weeks, we will follow up with a parcel investigation.

How Do I Order Online?

Please view our friendly guide on how to order online for your first time.

Please call our respective hotlines for guidance

USA 1-888-2002-848 | Australia +61-388205088 | Singapore: +65 67795887
Myanmar: +95-1-538689 | Indonesia: 001-803-015-204-5869
Free worldwide delivery for orders above US$150

Who Are the Sales Representatives I can contact?

Singapore

DR Secret Singapore Representative Aries Tan +65 67795887

Australia

DR Secret Perth Representative Jennifer +61 433199704

DR Secret Sydney Representative Sansan +61 416260271

DR Secret Melbourne Representative Vivian +61 426507211

Can I Visit Your Office in New York or Melbourne?

Our offices at New York and Melbourne do not conduct sales.

1. Where are DR Secret Outlet Locations?

For Asia: Kindly sign up as a member to purchase from our outlets.
A membership card is required to purchase from our outlets.

Outside Asia, we deliver direct from our warehouses in USA, Australia, London and Singapore. We have a 100% seller feedback score on eBay and a 100% guaranteed delivery for all shipments. All shipments are traceable with full insurance coverage. We accept all major credit cards. Place your order now at our DR Secret Online Store.

2. How Do I Order Online?

Please view our friendly guide on how to order online for your first time.

DRs Secret Advice / Consultation
Participate in our Question and Answer section on DR Secret Range.

DRs Secret Become A Distributor / Wholesaler / Drop Shipping
Fill up a form at http://www.mysecretstore.com/distributor/ for more information.